NEW COVID-19 PROTOCALS

Returning to Safe Practice

The following points are measures we have implemented to reduce potential exposure and transmission of coronavirus.

Changes to our physical space:

To reduce unnecessary touch zones, we have removed books, magazines, and the water station from the waiting area. In the treatment rooms, we have removed all blankets and non-plastic chairs. Please feel free to bring in your own blanket for added comfort and warm (our tables are always heated). We have added a sneeze guard at the front desk, sanitizer in each area, and blind corner mirrors to prevent accidental contact while entering the treatment area.

Scheduling:

We have extended our hours of service and modified practitioner schedules to accommodate staggered appointment start and end times. We have also limited our schedule to allow only a maximum of three practitioners to offer treatments at a time. Each practitioner will be working in only two rooms to ensure contact surfaces will be completely sanitized between treatments. Proper handwashing and full linen changes will be done between appointments. Your treatment will finish five minutes before the end of the hour to allow time for you to change, and for us to sanitize all contact surfaces effectively before the next patient arrives.

Before your arrival:

We require self-assessment for signs and symptoms of COVID-19 related symptoms in both the patient and practitioner before entering the clinic. A form will be sent prior to your appointment which must be completed before your arrival. (Provide link) If either party exhibits symptoms related to COVID-19 or has travelled outside of the Province in the previous 14 days, they are responsible for immediately cancelling all appointments.

Symptoms include the following: ranging from mild to severe sore throat, cough, fever, chills, shortness of breath, stuffy or runny nose, loss of smell, fatigue, muscle aches, and loss of appetite. No cancellation charge will apply if you exhibit any of these symptoms. We will also give you priority in rescheduling for a later date when you are healthy.

Assessment and Prevention:

  • Therapists will use the BC COVID-19 self-assessment tool daily (https://bc.thrive.health) and will stay home and cancel appointments if experiencing COVID-19 symptoms.
  • Any international travel by therapists requires a 14- day quarantine upon returning to BC that will be strictly adhered to.
  • If a therapist’s close contact, a spouse, those they live with or their child becomes ill, the therapist will stay home and self-isolate with their family. They will only return to work when:
  • Their close contact has been tested and the results for COVID-19 come back negative and they are well.
  • OR after self-isolation for 14 days and having no symptoms or fever develop.
  • OR being cleared by a public health official.
  • Patients shall:
  • Complete a thorough and honest pre-screening survey for symptoms of COVID-19, including information about recent travel.
  • If the response to any screening questions is yes, the patient cannot receive treatment. The patient will be instructed to call 811, go to https://bc.thrive.health or contact a physician for further guidance and advice.
  • The patient can reschedule an appointment later after they are safe to be treated.
  • Patients must confirm they have not travelled outside British Columbia in the previous 14 days.

Upon arrival:

Please arrive five minutes prior to your scheduled appointment time and use the provided hand sanitizer upon arrival. If you are early, please wait in your car or enjoy a peaceful walk around beautiful Bastion Square. Your online COVID-19 screening assessment must be complete prior to your arrival.

We ask that both patients and staff bring cloth or paper disposable masks with them for use if requested. You may wear a mask for the full treatment if required. You may request that your practitioner wear a mask during treatment for your comfort. We have masks available for sale at the front desk.

Insurance payments will be taken and processed prior to your appointment time. If you are using our direct billing service, please provide us with new insurance information the day before your appointment to allow for processing, or we may require you to submit your own claim.

Tap is the preferred and safest methods of payment. Tap is now enabled for payments over $100. Receipts will be emailed only. Please ensure that all contact information is up to date with a valid email address. We will no longer be accepting CASH payments.